The Help Desk
The Help Desk represents the ‘platform nature’ of the GCoM project. The desk relies on an online knowledge platform and on a physical secretariat.
Rather than generating knowledge on its own, the helpdesk thereby:
- Reacts to demand and supply of information from the municipalities,
- Re-organises this information,
- Makes it comparable and suit the needs of the Asian municipalities,
- Provides feedback from the Asian municipalities to the EU municipalities on the initially provided information and the scope from improvement, and vice versa,
- Acts as a matchmaking mechanism for bilateral partnerships, drawing on the knowledge of the municipalities’ specific needs and profiles that result from the exchange of information and the database that is thus built up.
The helpdesk provides administrative, logistical, technical support and financial liaison to pairing and signatory cities, as well as to regions and other national institutions interested in the programme.
The helpdesk is thus the mechanism through which the project can daily and directly interact with cities and regions. It is the first contact point of cities and regions.
The helpdesk is accessible via a dedicated e-mail (helpdesk@iuc-asia.eu).
By inviting contents from the municipalities “bottom-up”, the project’s principle of subsidiarity is embraced.
The help desk acts as the nexus of the multi-layered information and engagement. It establishes the links between the GCoM actions, achieving synergies between them.
Find Us
HelpDesk Southeast Asia:
Jakarta City Hall Block E- Level 4
Jakarta, 10110 – Indonesia
Phone: +62 21 389 01 801
Mail: secretariat@asean-mayors.eu